Returns and exchanges
You have 14 days to decide if the item is right for you. If you are not satisfied with an item, you can return it within the return period of 14 days. SALE items cannot be returned. The Two Collectors will refund any item(s), provided that the item(s) has not been damaged, soiled or altered and that all labels and tags are attached. The unused item has to be returned in its original packaging for a refund. In the interests of hygiene we do not offer exchange on earrings and pierced jewelry.
You can return your items by sending them back to us. Below you find our return form. Print it out and fill in our return form and send it with your package to the adress below. If the goods are used, worn, damaged, incomplete or not been send back in it original box then The Two Collectors is not obliged to take back the item.
Please address the returns and exchanges to:
The Two Collectors
Jacob van Lennepstraat 155
1053 HW Amsterdam
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you want to return a package, we advise that you always send it with a track and trace code. This way the package can be traced should it not arrive with us. Please note that when a return shipping gets damaged or lost this is the customer's responsibility.
For our real gold jewelry, we recommend that you always send it insured.
We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer.
Up to 14 working days may pass between the receipt of the return and the refund procedure. The time period depends upon your particular payment. Once your order has been processed your will receive an email confirmation of your return. The amount will be refunded on the account of your original payment method.
Damaged/ Misshipped Items
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately. We will take back the item, exchange it against a new one or credit you the purchase price and sales tax. To do so please go back to Returns.
Additional non-returnable items:
You can find our Return Form here